Frequently Asked Questions

TOPBOX FAQ 22 Questions
2. What is Mobile Self Storage?

With Mobile Self Storage, we deliver a TOPBOX to your nominated location for your packing convenience! After packing, we pick up the TOPBOX and store it at our facility. Click here for further details.

3. What is on-site Fixed Self Storage?

For on-site Fixed Self Storage, you visit our facility to pack your belongings into a designated storage unit. There are 2 available sizes.  Click here for further information.

4. What are the fees and charges for storage at TOPBOX?

Click here to see the charges for the available options or call 1300 TOPBOX.

5. Are there any SPECIAL PROMOTION RATES available?

Yes! RIGHT NOW! Don’t miss this opportunity! Click here for further details.

6. What does “Storage Cost Per Cu M” mean on your website?

At TOPBOX, size does matter! We provide you with more storage room for every dollar you spend! Click here for Special Promotion Rates and compare the Cost Per Cu M.

7. What is the weight limit I can store in TOPBOX and how do I prepare and pack my belongings?

The weight limit is 1000KG. Check out our Preparation Guide for loading your TOPBOX here.  This is also displayed on the wall of every TOPBOX.

8. What happens to my TOPBOX when it rains?

Whenever a TOPBOX is outside of our storage facility, it is protected with a durable, weatherproof cover. It also rests off the ground to ensure that your belongings are safe and dry should it rain.

9. Is my TOPBOX secure in the TOPBOX storage facility?

Absolutely! We DO NOT keep the keys to your lock. You lock your TOPBOX and only YOU hold the keys. Additionally, we have CCTV surveillance at our storage facility. We also undertake general fire audits and conduct regular pest control.

10. Where will my mobile TOPBOX be delivered?

Your TOPBOX will be delivered to the location of your choice! You can specify the spot as long as the space can comfortably fit an average car. e.g. on the permitted parking bay in the street or in the driveway. For more details contact us.

11. What are the business hours and working days at TOPBOX?

TOPBOX is open on the following days and hours:
Monday – Friday: 9:00am – 5:00pm

 

Note: Saturday is not considered as a working day for the purpose of giving notice.

 

We are CLOSED on:
ALL Victorian Public Holidays
Between Christmas and New Year’s Day

12. How do I pay for my TOPBOXES?

TOPBOX has integrated with an Australian Bank secure automatic payment system that allows you to pay by credit card or bank transfer. When you place your order, you will be billed the first month’s rent, other applicable fees and any merchandise purchased. On the same date of each month thereafter, we will charge you the monthly rent.

 

In the case of 6+ months or 12+ months prepaid contract, you will be billed for the whole 6+ months or 12+ months upon signing.

13. Is my payment refundable?

We understand that life can be hectic and that the best of plans change! We will happily refund your deposit/payment if you cancel either a delivery or a long-term storage plan, provided the necessary length of notice stipulated by TOPBOX is complied with. 

 

 Click here for further information.

14. If I empty my belongings at TOPBOX storage facility, what are the fees/charges?

For Mobile Self Storage of less than 6 months, a single check-out fee of $59 will apply when you end the storage and you would like to collect the contents of your TOPBOX from our storage facility. This check-out fee is waived for prepaid contract in excess of 6+ months.


For Fixed Self Storage, no check out fee is imposed.

15. How much time do I have to load/unload my TOPBOX?

We generally allow 48 hours for you to load or unload your TOPBOX at your leisure before pick-up. If you need more time, please call us.

16. Can I get help to load the TOPBOX?

If you need help, consider hiring a Mover for an extra charge – Please contact us for more information.

17. Are there any items I cannot put in my TOPBOX?

For safety reasons you cannot store any of the following items:

  • Flammable or hazardous goods, bottled gas, liquid fuel
  • Firearms, munitions or explosives
  • Toxic, polluted or contaminated goods or corrosive substances
  • Paint
  • Plants or animals (living or dead)
  • Food or perishable goods, alcohol or wine
  • Illegal Goods
  • Waste
19. Do I get better rate if I rent more than 2 TOPBOXES?

Please contact us on 1300 867 269 or email info@topboxstorage.com.au to discuss rates.

20. What happens if I don’t get my TOPBOXES packed in time for the scheduled pick-up?

Simple! Call us to reschedule but please give us sufficient notice and we will do our best to accommodate you. There may be fees payable in certain circumstances, Click here for an explanation of what these charges are.  Alternatively, feel free to book in for access and continue packing at our facility!

21. How do I organize re-delivery of my TOPBOXES and how much notice do I need to give?

Simply fill in our quick online re-delivery request form available on our website here.
Our team members will confirm your re-delivery requirements by email. To avoid any disappointment, please give us at least 5 business days notice for the return of your TOPBOX.

22. When can I access my TOPBOX and what do you mean by 24/7 access?

For mobile self storage, 24/7 access is available. However, you need to give us 1 business day’s to bring your TOPBOX to a designated loading bay. Please click here to fill in the access form. We will provide you an entry code number to enter the compound. Then proceed to the loading bay number where your TOPBOX is placed.

 

For fixed self storage, we will provide you with an entry code number on registration, so you can access your storage unit 24/7 without notice.

 

Gate will shut automatically after entry. When you are finished and have locked your TOPBOX or storage unit, exit through the gate by entering the code number on the keypad mounted on a pole on the side of the exit driveway.

 

Please note that access is granted provided that your payment is not in arrears. IF your payment is in arrears, access will be denied, and the code number made ineffective.

If you have more questions,  contact us

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